Quality Standards

Providing a quality service to our customers is at the heart of CM2000's offering.

We are delighted to be ESPO approved for both monitoring and scheduling solutions, meaning Councils wishing to procure theses services can approach us directly with complete confidence that all the due diligence has been done for them.

When it comes to implementation we provide PRINCE2 qualified Project Managers to ensure the highest levels of accountability and customer service.

We’re PSN compliant and independently audited and accredited to ISO9001 for quality management, ISO27001 for system security and ISO22301  for business continuity. We know your care responsibilities are 24 / 7 so we aim to have our system available 99% of the time. In 2015 we achieved 99.97%.  

 

All CM2000 staff are DBS checked and we employ a full-time Quality Manager for quality assurance of all systems and procedures.

 

For more information about any of our services call today on 0121 308 3010 or contact us.