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Can regional assessment and benchmarking improve care quality?

The CQC’s new report, ‘The state of adult social services 2014 to 2017’, summarises findings of their initial programme of comprehensive inspections in adult social care.  

One of the things it highlights for the first time is a regional view of performance – and it seems there is quite a variation around the country.

The East of England has some of the best ratings in the country. What’s interesting about the East of England is that they are the first area to introduce regionally agreed assessment methodology.

With a common set of regional standards under a single contract, Authorities in the East of England have a framework of Provider assessment and market oversight that allows them to collect, report and manage data across all social care services. This approach means the East of England now have a single view of quality across the region.

The East of England’s commitment to delivering a quality-assured, sustainable care and support market led them to work with CM2000 to develop PAMMS (Provider Assessment & Market Management Solution).

PAMMS now bring together data from the CQC, the 11 Councils that make up the ADASS East region, 2,000 Providers and 20,000 Service Users, giving a single real-time view of quality and assessment data to support better commissioning. This has resulted in a 10% improvement in Provider quality.    

The region-by-region analysis in the CQC report shows that whilst East of England top the league table with 82% of adult social care achieving a good rating, the lowest performing region achieved 72%, with 24% requiring improvement. That’s a lot of services falling short of the infamous ‘Mum Test’. 

Services around the country may be interested to know that the East of England assessment methodologies are available for use in other areas and PAMMS can be fully customised for any Local Authority or region. Several London Boroughs are already in the process of implementing PAMMS to replace manual processes, enhance assessments, increase benchmarking and get a better real-time view of quality. 

If you’d like to know more about PAMMS and the impact it could have on quality of social care services, get in touch with Ben Chance on 0121 308 3010 or email

Written by:
Ben Chance, CM2000 Market Manager

PAMMS Example Reports


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