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Helping Councils manage Homecare Provider invoicing to save time and money

The sustainability of the care sector is constantly being challenged with everyone involved in homecare is feeling the financial pressure.  The cash injection announced in the Spring budget was seen by many as a short term fix, with a longer term strategy desperately required to meet the increasing need, demand and costs. The Government's adult social care consultation is due to be issued this winter but nothing short of a magic wand is likely to provide the answer to this problem.

Against this depressing background, Councils still have to deliver an efficient, quality homecare service to meet the growing needs of local people.  

With the majority of homecare outsourced to external Providers, a lot of Council resources can be consumed with managing the invoice process and ensuring effective delivery of contracted services.

At CM2000 we have extensive experience of working with Councils to implement our unique Finance Manager arbitration tool which automates the external Provider invoicing process using your own business rules for payment.

Finance Manager uses data from visit monitoring which verifies the care delivered. Visit monitoring is well-proven to reduce costs as it allows payment to be made for actual care delivery. This not only makes commercial sense but it brings transparency which helps eradicate missed visits and ensures Service Users are getting the required support, as well as being invaluable for contract management.  

Finance Manager speeds up the payment process which is a huge benefit for cash-strapped Providers. It also makes it easy to identify and resolve any invoice queries which saves time for Council staff and Providers.  

A recent sample of 14 Councils using Finance Manager with CM2000’s CallConfirmLive! visit monitoring showed average annual savings of 26% compared to commissioned costs. That results in a staggering average Return on Investment of over 600%.     

Of course visit monitoring is not a new concept and the way it is implemented has a huge impact on the results. CM2000 would always advocate using Finance Manager with CallConfirmLive! visit monitoring across all of the Council’s contracted Care Providers. This then ensures the maximum data integrity and savings opportunities as the Council owns the data and has access to it 24/7/365.

Over the last few years, where many Councils have experienced Provider shortages and concerns over hourly rates, there has been a hesitancy to implement systems across all Providers. Some Councils have tried to accommodate Provider visit monitoring system choice into the equation, accepting that this dilutes the savings and quality benefits.

Where Councils need a more flexible approach, it is still possible to use Finance Manager as an invoice arbitration and payment tool, using visit monitoring data from multiple systems. Understandably, the savings and ROI will be lower but it will provide additional financial governance to improve the payment process. 

Whilst it is easy to recognise the benefits improved financial management, supported by visit monitoring, can bring, in reality it can sometimes be difficult to find the time and resources to present a business case and move the concept forward.

As part of the HAS Technology Group, CM2000 offers a wide range of support materials for Councils considering implementing this technology. The business case template helps Councils bring together the information needed to facilitate decision-making. It covers drivers for change, anticipated benefits, risks, costs and savings; and has been designed so it can easily be personalised. We’ve also got numerous case studies which evidence the results achieved by Councils using Finance Manager and CallConfirmLive!. Give us a call on 0121 308 3010 or email and we’ll be happy to share these.

Written by Simon Rider, Group Marketing Director

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