This website only uses
essential cookies.

More Info | Accept
/ Categories: Blog

Invest in social care technology to generate long term savings and transform service delivery

The additional funding for social care announced in the budget means the 2017/18 financial year starts with a glimmer of hope. Many industry stakeholders say the £1 billion available this year is not enough, but it does ease the immediate pain and allow Councils a small amount of breathing space.

The biggest challenge is how to get the best out of this money. Much will be used to plug gaps in frontline services and address low hourly pay rates (including meeting National Living Wage obligations), but there is an opportunity to look at investing in projects which will deliver savings for the future.

Technology is a key enabler – both for saving money and transforming services.

Many Councils will be familiar with electronic visit monitoring. As innovators of this technology 17 years ago, CM2000 have considerable data which proves its ability to deliver significant cashable savings. Gloucestershire County Council are the most recent of our customers to announce £1 million of savings in the first year of using CallConfirmLive!   

When visit monitoring was first introduced it was always owned by the Council and stipulated as part of contract terms with Providers. But as money has become tighter, some Councils have been prepared to accept reduced ability to generate savings and lower quality controls to avoid any upfront costs by letting providers self-monitor. This can be risky and doesn’t genuinely deliver the safeguarding, transparency or efficiencies.  

The start of the financial year is an ideal time to re-look at the anticipated 5:1 return on investment that can be achieved through visit monitoring.

This can be realised because the Council has control of the data and can be sure that the amount invoiced is for actual care delivery. However, saving money is only one side of the equation. Visit monitoring gives real-time data which helps manage missed and late visits and keeps community staff safe.   

Effectively monitoring remotely delivered care services delivers a wealth of information to assist with care needs reviews, contract reviews and commissioning. 

The new financial year may also be a time to think about some of the bigger aspirations for social care – like measuring progress towards outcomes and focusing on prevention. Technology can drive these agendas and CM2000 is already working with some pioneering Councils to deliver great results. 

CM2000’s Outcomes Assessment Platform works hand in hand with visit monitoring to give a powerful combination of time / attendance data and progress towards outcomes, which ensures the right care is delivered at the right time. It delivers comprehensive management information to evidence Service User improvement / deterioration which informs commissioning decisions. It also allows Councils to achieve a payment model which blends quantitative and quality / outcomes measures.

We are always being told that prevention is better than cure and it is well documented that millions of pounds of public money are spent every week supporting people who have fallen. Councils often pick up the bill when people return home from hospital and need reablement services or long term domiciliary care.  Money spent on preventing falls has the potential to deliver significant savings. 

‘Forewarned is forearmed’ is the mantra for CM2000’s Advanced Risk Modelling for Early Detection (ARMED). It combines pioneering predictive analytics modelling (developed in conjunction with Edinburgh Napier University) with innovative wearable technology, and health and social care data from our core monitoring system CallConfirmLive! This helps flag up potential risks to enable faster preventative support. It also empowers people to undertake better self-management which can relieve pressure on care services.   

Deciding how to prioritise scarce resources is never easy but if you want evidence on how investment in technology can save you money and enhance service delivery then we can help.

Call CM2000 on 0121 308 3010 or email 

Written by:
Mark Kennion
Commercial Director

Previous Article Well organised schedules ensure best use of limited care staff
Next Article Helping Commissioners achieve outcomes-based commissioning

Please login or register to post comments.