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Homecare Software

Customer Case Studies

Over the last 17 years CM2000 has helped organisations across the length and breadth of the UK achieve savings, efficiencies and improved quality. We’ve also helped our customers improve communication with their workers, release untapped capacity and start recording progress towards outcomes. The best way to explain the benefits our mix and match solutions is in our customers own words: 




Pembrokeshire County Council is the first Council in Wales to roll-out a standard system for monitoring the quality and efficiency of all their homecare services delivered by independent Providers. "The system is delivering a new level of transparency which we didn’t have before". Full Case Study




CM2000’s technology is supporting innovative, person-centred End-of-Life Care at Hampshie Hospitals NHS Foundation Trust. "CallConfirmLive! gives the CCG all the data they need to evidence service delivery. The ability to ensure care is delivered in line with the commissioned care plan is a key component of quality and financial assurance monitoring."   Full Case Study


Discover how CM2000 are bringing the quality and efficiency benefits of Electronic Monitoring to Gloucestershire’s Learning Disability Service. "The system now delivers significant cashable savings of up to £1 million per annum. The Council and Clinical Commissioning Group believe Electronic Call Monitoring will continue to generate long-term savings."  Full Case Study


Thistle Care choose CallConfirmLive! to bring transparency to their quality homecare. Thistle Care utilise CM2000’s scheduling, Mileage Wizard and real-time monitoring using Mobile Workforce Solution.   “It provides a record of everything we do. It protects Service Users, Care Workers and the business”. Full Case Study (English). Full Case Study (Welsh).

CM2000's CallConfirmLive! Scheduling and Mobile Workforce Solution Lite! delivers tangible benefits to Cornwall Council’s reablement service. "The CM2000 system is invaluable – I don’t know how we ever managed without it."   Full Case Study


CM2000's CallConfirmLive! is delivering quality and efficiency benefits to Inverclyde Health & Social Care Partnership. "Before implementing CallConfirmLive! we had no real-time information on service delivery. We just had to hope everything was ok. Now I can’t imagine running the service without this intelligence."  Full Case Study




MRL Healthcare are able to evidence service delivery and improve their back-office efficiency with CallConfirmLive!. "The monitoring system is brilliant, it’s what CM2000 is so well known for."  Full Case Study


CM2000's CallConfirmLive! supports efficiency and transparency within Sandwell Community Care Trust. "We have worked with CM2000 for over 10 years now and have always received high levels of customer service. We believe them to be a forward-thinking supplier who understands the needs of the care market".  Full Case Study


CM2000 help Carelink automate scheduling and evidence service delivery."It’s a big step to implement scheduling and monitoring, but it is already delivering great results. We can see that CallConfirmLive! will bring further benefits as we embrace more of the functionality." Full Case Study


Do you need to save money and improve efficiency? Call us today on 0121 308 3010 or email